Customer Service Representative

Details:

Customer Service Representative

Department: Customer Service
Reports to: Customer Service Manager

Mission Statement:
Ardisam is an employee-owned company headquartered in Cumberland, Wisconsin, with a long-standing commitment to innovation, quality, and outdoor living. Since 1960, we have designed and manufactured trusted products for outdoor enthusiasts across hunting, ice fishing, gardening, camping, and other recreational markets. Our family of industry-leading brands, including but not limited to Earthquake Power Equipment, Yardbird Chicken Pluckers, Eskimo Ice Fishing, ION Ice Fishing, Rivers Edge Treestands, Barronett Blinds, and Gazelle Tents, reflects our passion for creating reliable solutions that exceed customer expectations. Guided by an entrepreneurial spirit and dedication to continuous improvement, we strive to deliver exceptional products, foster meaningful careers, and inspire outdoor experiences for generations to come.

Job Summary:
The Customer Service Representative position is an entry-level position within our Customer Service Department. With this position you will be, answering incoming calls, answering emails from our consumers, placing orders, and troubleshooting our products. As a representative of Ardisam, you will have the opportunity to communicate daily with our consumers, assist them with troubleshooting, and work closely with a great team of employees while gaining knowledge of our products through hands-on learning.

For this position we are seeking an individual that has customer service experience as well as basic knowledge or a passion for hunting/camping, fishing gear & small engines. In addition, basic knowledge of computer and software systems such as Outlook, Word, Excel & other web-based applications is preferred.

Job Duties:
• Answer calls from our clients and dispatch calls to the appropriate department
• Assist our walk-in customers and check-in our visitors
• Respond to emails from our customers
• Assist in troubleshooting our products
• Provide accurate pricing to customers
• Check order status
• Refer customer to repair centers when needed
• Create accounts and maintain customer accounts in a database
• Process return authorizations and return labels
• Understand product manuals and assist customers in use of products
• Comfortable with Excel, Microsoft Word and Outlook
• Entering warranty registrations

Education/Experience:
• A minimum of two years in customer service or technical support is preferred
• Strong verbal / written communication skills
• Friendly and helpful phone and email etiquette
• Excellent multitasking and organizational skills

Benefits:
• Healthcare (Medical, Dental, Vision, Prescription)
• Health Savings Account (HSA) with Employer Contributions
• ESOP (Employee Stock Ownership Plan)
• Yearly Profit-Sharing Bonus
• 401(k) Plan
• Paid Time Off, Holiday Pay, Parental Leave
• Tuition Reimbursement
• Group Term Life Insurance
• Long Term Disability
• Flexible Spending Account (Dependent)
• Employee Discount

Compensation: Hourly position

Duration of Employment: Full Time

Physical Requirements:
• Prolonged periods standing and sitting. (90% sitting, 10% standing on average work day)

Work Days: Monday – Friday

Hours / Day: 8 hours per day

Work Shift: First Shift

To Apply: please email cover letter and resume to careers@ardisam.com